Deployment Tech – Project Analyst

Job Title: Deployment Tech – Project Analyst
Job Type: Contract
Job Location: Onsite

JOB SUMMARY

ON-Demand Group is seeking a hands-on, self-motivated IT technician to join our team, working with a client in a large, multi-site environment. This role will be crucial in supporting their end users by deploying new hardware, assisting with Windows 11 migrations, and executing IT projects across their metro-area locations.

The ideal candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is an excellent opportunity for someone early in their IT career to gain enterprise-level experience.
 

JOB DUTIES

• Imaging and deploying laptops and desktops using SCCM.

• Installing and configuring software, including reinstallation of licensed applications on replacement devices.

• Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch.

• Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs.

• Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use self-service tools in ServiceNow.

• Updating asset records in ServiceNow and helping to retire old equipment from the systems.

• Following documented processes and offering suggestions for improvement.

• Supporting Operational and Capital project rollouts and refresh efforts across all client locations.

• Installing large format displays, headless computer systems, or automation systems in public-facing or operational environments.

• Partnering with the client's IT team and various departments to deploy standard hardware configurations for operational or capital efforts.

• Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst.
   

COMPETENCIES

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Ensures Accountability: Holding self and others accountable to meet commitments.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Courage: Stepping up to address difficult issues, saying what needs to be said.

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
   

MINIMUM REQUIREMENTS

• 1–3 years of experience in IT support, hardware deployment, or a related role.

• Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word).

• Experience with ServiceNow or other ITSM tools for asset tracking and updates.

• Able to work independently and manage time across multiple sites.

• Strong communication skills, as you will be working directly with end users.

• Valid driver’s license and reliable transportation to travel between client facilities.

• Ability to lift 25–50 lbs. on occasion.

• Sitting and standing for long periods of time.

• Ability to work in dusty and dimly lit spaces for hours at a time.
   

DESIRABLE REQUIREMENTS

• Experience with Windows 11 migration or refresh projects.

• Familiarity with BrightSign, media players, or headless computer upgrades.

• Experience in a large, regulated environment.

• Knowledge of Power BI or PowerPoint.

• Recent graduates or former interns looking to grow in an enterprise IT environment are encouraged to apply.

The projected hourly range for this position is $18 to $21.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.