Job Title: Service Now Platform Architect
Job Location: Hybrid Role, 3 Days Onsite
Job Type: Contract to Hire
Role Objectives:
A ServiceNow Platform Architect will help achieve the following:
1. Holistic Vision and Strategy Alignment: Establish a unified vision for the entire enterprise, ensuring that ServiceNow platform initiatives support overall business objectives rather than isolated goals. Creates an architecture roadmap that aligns with strategic priorities, enabling a cohesive transformation.
2. Expertise in Frameworks and Standards: Platform Architect brings knowledge of established EA frameworks (e.g., TOGAF, Zachman), providing guidance in setting up structured processes, standards, and governance for technology and business alignment.
3. Enhanced Interoperability and Integration: Unlike APM, which focuses on isolated applications, EA promotes a more integrated environment across business units. Platform architect will ensure seamless interoperability, helping to design systems that work together effectively, enhance data flow, and improve business agility.
4. Risk Management and Compliance: Platform architects manage risks associated with complex system integration and data sharing. Implement robust governance practices, ensuring compliance with regulatory requirements across the enterprise.
5. Optimize ServiceNow’s architecture: Ensure that all ServiceNow modules and workflows align with our broader enterprise architecture and business goals.
6. Drive platform utilization: Identify opportunities to leverage new features and modules within ServiceNow, such as ITSM, ITOM, EA (replacement of APM) and HR Service Delivery.
7. Reduce reliance on external consultants: Develop in-house expertise and knowledge-sharing, reducing dependency on third-party resources and cutting associated costs.
8. Institute technical governance to optimize platform performance and minimize long-term technical risk.
Core Responsibilities:
- Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve business goals.
- Drives standardization and best practice platform management, enabling focus on value delivery.
- Institute technical governance to optimize platform performance and minimize long-term technical risk.
- Enable rapid upgrades to new features and innovation that drive new value.
- Defines, guides, and supports the execution of technical governance processes.
- Helps develop standards and practices for maintaining the ServiceNow architecture model.
- Aids in developing standards and practices for maintaining the health of the ServiceNow platform.
- Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practice.
- Ensures platform alignment with the business strategy.
- Creates and maintains a detailed view of the existing architecture.
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
- Resolves technical escalations, including responding to defects.
- Participates in process workshops.
- Works closely with enterprise architecture team
- Aids in migrating configuration across instances.
- Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
- Work with teams to optimize delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
Required Experience:
- 10+ years’ ServiceNow experience.
- Thorough knowledge on workflows, tables, script, flow designer and integration hub.
- Excellent communication & people skills with ability to work with diverse and remote teams.
- Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
- Expert level understanding of client side and server-side scripting – business rules, script actions, script includes.
- Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)
- Expert understanding of ITIL framework
Education:
- Bachelor’s degree or above.
The projected hourly range for this position is $70 – $75.
On-Demand Group On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.