Job Title: Senior Desktop Engineer
Job Type: Contract
Job Location: Hybrid
JOB SUMMARY:
The organization is seeking a highly skilled and service-oriented Senior Desktop Engineer to join our IT Client Services Team. The Senior Desktop Engineer is a key technical leader responsible for the design, implementation, and governance of the enterprise endpoint management platforms. This role requires deep expertise in Microsoft Intune, SCCM/MECM, and JAMF, with a strong focus on automation, compliance, and operational excellence. The ideal candidate will have 5–7 years of experience in enterprise desktop engineering and a proven ability to lead platform strategy, incident response, and cross-functional collaboration.
RELATIONSHIPS:
Supervisory – Assistant Director, Client Services
Organizational – Frequent contact with IT and organizational staff.
External Business – Frequent contact with vendors.
Job Duties:
- Architect and manage enterprise-wide endpoint management platforms using Microsoft Intune, SCCM/MECM, and JAMF Pro.
- Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching.
- Create and deploy remediation scripts and proactive compliance policies in Intune.
- Lead the migration of Group Policy Objects (GPOs) to Cloud-based CSP policies to support modern management.
- Design and govern the software distribution platform, ensuring secure and efficient delivery of applications and updates.
- Keep current on relevant technologies and practices and collaborate with teams to adopt and upgrade services when appropriate.
- Be a thought leader within IT Infrastructure and Operations and partner closely with IT Infrastructure and Operations teams to ensure security, availability, performance, scalability, etc.
Governance & Operational Leadership
- Provide technical and operational governance across the desktop engineering environment.
- Lead incident response for endpoint-related issues, including escalation, communication, and root cause analysis.
- Assist and maintain desktop engineering roadmaps to ensure availability, resiliency, security, and performance.
- Collaborate with security, infrastructure, and support teams to align endpoint strategy with enterprise goals.
- Establish and deliver against the Security baselines and KPIs for patching, risk compliance, and endpoint hardening
Documentation & Knowledge Management
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
- Communicate platform changes and best practices to the Desktop Engineering and Support teams
Strategic Planning & Continuous Improvement
- Identify and implement process improvements to reduce complexity, cost, and incident volume.
- Evaluate and approve hardware standards, ensuring alignment with business needs and modern IT practices.
- Engage with third-party vendors for support, licensing, and maintenance renewals.
- Coordinate and lead multiple projects in a fast-paced, cross-functional environment.
COMPETENCIES
- Senior Level Individual Contributor (SRIC) Competencies
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Decision Quality – Making good and timely decisions that keep the organization moving forward
- Resourcefulness – Securing and deploying resources effectively and efficiently
- Ensures Accountability – Consistently achieving results, even under challenging circumstances
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
- Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
- Persuades – Using compelling arguments to gain the support and commitment of others
- Courage – Stepping up to address difficult issues, saying what needs to be said
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
MINIMUM REQUIREMENTS:
- 5–7 years of experience in desktop engineering or endpoint management.
Expert-level knowledge of:
- Microsoft Intune (Endpoint Manager)
- System Center Configuration Manager (SCCM/MECM)
- JAMF Pro for macOS management
- Strong scripting skills in PowerShell
- Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join.
- Demonstrated experience in incident management, platform governance, and cross-team collaboration.
- ServiceNow or ITSM tool experience
DESIRABLE REQUIREMENTS:
- Previous experience in the construction industry.
- Demonstrated experience soliciting and documenting user requirements.
- Demonstrated ability to analyze strategic business objectives and align those objectives with technologies and solutions.
- Knowledge of Project Management processes and methodologies.
- Microsoft Certified: Microsoft 365 Certified: Administrator Expert
- Experience in migrating from 100% on-prem architecture to Intune co-management and Azure AD join
The projected hourly range for this position is $50 to $55.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.