Job ID: 10831
Location: Eden Prairie, MN
Category: IT
Employment Type: Individual Consulting
Date Added: 09/16/2025
Location: Hybrid
Duration: 3 Month CTH
The Senior Communications Engineer is responsible for designing, implementing, and maintaining enterprise-grade voice and contact center solutions. This person is the technical lead for telecom infrastructure, contact center systems, and related omnichannel communication tools, ensuring high availability and performance. This role involves close collaboration with IT teams, internal business units, and vendors.
JOB RESPONSIBILITIES
- Telephony management and support
- Webex Calling, Webex Contact Center
- Cisco UCM support (until platform retirement)
- Setup of toll-free numbers and phone extensions
- Telecom network and voice gateway design and support
- Incident response
- Vendor ticketing, coordination
- Design, implementation, and administration of contact center solutions
- Webex Contact Center configurations and call flows
- Cisco UCCX configurations and call flows (until platform retirement)
- Dashboards and reports
- Integrations with other systems including CRM
- Related work on marketing campaigns, IVR, AI bots
- Business and user support
- Work with business units to understand needs and define solutions
- Train and support users on new solutions
- Team responsibilities
- Help manage overall telecom workload
- Guide and mentor other engineers
- Vendor and product leadership
- Be the primary engineer for telecom vendor interaction
- Work with vendors to evaluate products and new features
- Be the subject-matter expert for telecom/contact center solutions
- Other duties/responsibilities as assigned
JOB REQUIREMENTS
- Education (i.e. 4-year college degree, license, certification)
- 2 or 4-year college degree or equivalent industry experience required.
- Experience (i.e. years of work experience related to the job)
- 2 years of experience in Webex Calling and Webex Contact Center.
- 4 years of experience in contact center design and implementation (any vendor).
- 4 years of experience physical and soft phone configurations/management.
- 5 years of experience interacting with basic networking technologies.
- 8 years of experience in telecom overall preferred
- 2 years of experience in Cisco UC applications (CUCM, CCX, etc.) preferred.
- 2 years of experience in SIP trunking, voice gateway configuration and related infrastructure topics preferred
Knowledge / Technical Requirement
- Strong knowledge of Webex Calling and Webex Contact Center.
- Strong knowledge of Cisco UC applications (CUCM, CCX, etc.).
- Basic knowledge of SIP trunking and voice gateway configuration.
- Basic knowledge of number porting processes.
Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)
- Strong troubleshooting and analysis skills.
- Strong technical documentation skills.
The projected hourly range for this position is $70 to $75.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.