Last updated: August 11, 2025
This Privacy Policy describes how On-Demand Services Group, Inc., DBA On-Demand Group (“we,” “us,” or “our“), collects, uses, stores, shares, and protects your personal information when you use our services (“Services“), including our website (OnDemandGroup.com, or any site linking to this policy), and when you engage with us in recruiting, sales, marketing, or events.
- INFORMATION WE COLLECT
The table below shows the categories of personal information that we have collected in the past twelve (12) months.
| Category | Examples | Collected? | |
A | Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
B | Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
C | Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
D | Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
E | Biometric information | Fingerprints and voiceprints | NO |
F | Internet or similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
G | Geolocation data | Device location | YES |
H | Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
I | Professional or employment-related information | Images and audio, video or call recordings created in connection with our business activities | YES |
J | Education information | Student records and directory information | YES |
K | Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | YES |
L | Sensitive personal information | Racial or ethnic origins, sexual orientation, religious beliefs | YES |
Only information in rows A, B, F, and G are collected via our website. We may collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
Directly from You: When you apply or interview for a job, sign up as talent or a client, make purchases, request information, participate in activities, or contact us, you may voluntarily provide:
- Names,
- phone numbers,
- email addresses,
- mailing addresses,
- job titles,
- usernames,
- passwords,
- contact preferences,
- authentication data,
- billing addresses,
- debit/credit card numbers,
- professional or employment related information, and
- sensitive personal information
Automatically: When you use our website, we collect:
- Device and usage information (IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, usage data, and technical information).
- Log and usage data (service-related, diagnostic, usage, and performance information).
- Device data (device/application IDs, location, browser type, hardware model, ISP/carrier, system configuration).
- Location data (precise or imprecise, depending on device settings).
- Information through cookies and similar technologies (see our Cookie Policy).
From Third Parties: We may obtain information from public databases, marketing partners, social media platforms, affiliate programs, and data providers. This may include:
- Names,
- mailing addresses,
- job titles,
- email addresses,
- phone numbers, and
Sensitive Information:
We may collect sensitive personal information, such as racial or ethnic origin, sexual orientation, or religious beliefs, in the following circumstances:
- Inadvertent collection: This may occur if you voluntarily disclose such information during a recorded interview, meeting, or other communications with us.
- Human resources and employment purposes: We may also collect such information directly from you in the course of providing human resources or employment-related services, where necessary for compliance with applicable laws and regulations.
We will handle all sensitive information in accordance with applicable data protection laws and our internal safeguards to ensure its security and confidentiality.
- HOW WE USE YOUR INFORMATION
We process your personal information for the following purposes:
- Account creation, authentication, and management
- Delivering and facilitating requested Services
- Responding to inquiries and providing support
- Sending administrative information (Service updates, policy changes)
- Fulfilling and managing orders, payments, and payroll
- Requesting feedback and contacting you about your use of our Services
- Sending marketing and promotional communications (according to your preferences; you may opt out at any time)
- Delivering targeted advertising and personalized content
- Protecting our Services (security, fraud monitoring, and prevention)
- Evaluating and improving our Services, products, marketing, and user experience
- Identifying usage trends and determining the effectiveness of marketing campaigns
- Complying with legal obligations and responding to legal requests
Payment Data:
Payment information is processed by third-party providers (banking institutions, Visa, Mastercard, American Express, and Discover). Their privacy policies apply.
- LEGAL BASES FOR PROCESSING
We process your information only when we have a valid legal reason, such as your consent, to fulfill contractual obligations, to comply with laws, to protect your rights, or to pursue legitimate business interests.
- SHARING YOUR INFORMATION
We may share your information with:
| Category of Third Party | Types of Personal Information Shared | Purpose of Sharing | Legal Basis (if applicable) |
| Service Providers and Vendors | Name, contact info, payment details, usage data | To process payments made and received, provide IT support, analytics, storage of business records | Performance of contract, legitimate interest |
| Advertising and Marketing Partners | Email, internet or similar network activity, geolocation, identifiers, | To deliver targeted ads, measure campaign effectiveness | Consent, legitimate interest |
| Affiliates and Subsidiaries | Account info, transaction history, education, identifiers, protected classification characteristics, commercial information, professional or employment-related information | Internal administration, integrated services, human resources and employment, | Performance of contract, legitimate interest |
| Legal and Regulatory Authorities | Any relevant personal information | Compliance with legal obligations, law enforcement | Legal obligation |
| Successors in Interest | All personal information held | Business transfers (merger, acquisition, bankruptcy) | Legitimate interest, legal obligation |
| Professional Advisors | Account info, transaction records, legal documents | Legal, financial, or compliance advice | Legitimate interest, legal obligation |
- SMS TEXT MESSAGING
Information Collected
We collect various information from and about you when you sign up to receive automated text messages, including information that you provide directly when you enroll in the text messaging service (the “Messaging Service”). This information includes the phone number and email address you provide when signing up for the text messaging service. When you send messages via the Messaging Service, we will also collect and store your messaging history, and any information included in those messages.
Information Shared
We do not share your mobile information with third parties for their own marketing purposes. We may share your information with service providers who assist us in operating the Messaging Service.
Opt-Out
You may opt out of the Messaging Service at any time. To opt-out of the Messaging Service, reply to the text conversation with “STOP.” After you submit a request to unsubscribe by texting “STOP,” you will receive one final text from us confirming that you have been unsubscribed. No additional texts will be sent unless you re-activate your enrollment.
- COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to collect and store information, maintain security, save preferences, and deliver personalized advertising. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For more details, see our Cookie Policy.
Google Analytics
We use Google Analytics to monitor and analyze how our Services are used. This may involve sharing certain information with Google. Specifically, we use Google Analytics Advertising Features, including:
- Remarketing with Google Analytics
- Google Display Network Impression Reporting
- Google Analytics Demographics and Interests Reporting
If you wish to opt-out of tracking by Google Analytics across our Services, please visit Google Analytics Opt-out Browser Add-on. To opt-out of Google Analytics Advertising Features, you can adjust your settings via Ads Settings and Ad Settings for mobile apps. You may also opt-out at Network Advertising Initiative.
For additional information about Google’s privacy practices, please visit the Google Privacy & Terms page. Please note that we are not responsible for the privacy practices or policies of Google or any other third-party services.
- DATA RETENTION
We retain your personal information as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Generally, this means we retain your personal information as long as you do business with us. When no longer needed, we delete or anonymize your information, or securely store it until deletion is possible.
- DATA SECURITY
We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure. Transmission of personal information is at your own risk, and you should use secure environments.
- CHILDREN’S PRIVACY
We do not knowingly collect or market to children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you become aware of such data, contact us at info@ondemandgroup.com.
- YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Opt out of marketing communications
- Opt out of targeted advertising, sale, or sharing of personal information
To exercise your rights, contact us at info@ondemandgroup.com. We will verify your identity before processing requests. You may also designate an authorized agent to act on your behalf.
Withdrawing Consent:
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the “Contact Us” section below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications:
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” to the SMS messages that we send, or by contacting us using the details provided in the “Contact Us” section below. You will then be removed from the marketing lists. However, we may still communicate with you; for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information:
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account or
- Email us at info@ondemandgroup.com.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to fulfill our responsibilities with respect to orders, prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at info@ondemandgroup.com.
- DO-NOT-TRACK
We do not currently respond to Do-Not-Track (DNT) signals, as there is no industry standard for DNT.
- Global Privacy Control (GPC) Signal
We respect your privacy choices and are committed to honoring browser-based privacy signals, including the Global Privacy Control (GPC). GPC is a setting you can enable in certain browsers or browser extensions to communicate your preference to opt out of the sale or sharing of your personal information, or to limit the use of your data for targeted advertising.
When we detect a GPC signal from your browser or device, we will treat it as a valid request to opt out of the sale or sharing of your personal information, as applicable under relevant privacy laws. This means we will not sell or share your personal information with third parties for purposes such as targeted advertising, and we will apply your opt-out preference to your interactions with our website or services.
You do not need to submit a separate opt-out request if you have enabled GPC. However, if you use multiple browsers or devices, you will need to enable GPC on each one to ensure your preference is applied consistently.
For more information about your privacy rights and how to exercise them, please see the “Your Privacy Rights” section of this policy. If you have questions about how we honor GPC or other privacy signals, please contact us at info@ondemandgroup.com.
- UNITED STATES RESIDENTS’ RIGHTS
Residents of certain states (including but not limited to California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) have additional rights, such as:
- Knowing whether we process your data
- Accessing, correcting, or deleting your data
- Obtaining a copy of your data
- Non-discrimination for exercising your rights
- Opting out of targeted advertising, sale, or profiling
To exercise these rights, contact us at info@ondemandgroup.com.
- POLICY UPDATES
We may update this policy as needed. The latest version will be posted with the updated date. Material changes may be communicated directly or via prominent notice.
- CONTACT US
For questions or to exercise your rights, contact On-Demand Group at:
On-Demand Services Group, Inc.
7900 MN-7 W
St. Louis Park, MN 55426
- REVIEW, UPDATE, OR DELETE YOUR DATA
To review, update, or delete your personal information, contact us at info@ondemandgroup.com.