Job Title: Senior Manager of IT & Business Systems
Job Type: Permanent
Job Location: On-Site
Overview
The Senior Manager of Information Technology & Information Systems is a hands-on technology leader responsible for managing IT infrastructure, cybersecurity, enterprise applications, ERP systems, and end-user support across the cooperative. This role provides operational leadership for all IT and IS functions while directly overseeing three team members: a Network Administrator, a Software Developer, and a Help Desk Technician. This role focuses on secure, reliable, business-driven IT and IS capabilities that support all manufacturing plants, office staff, HR, and finance.
Responsibilities:
• Manage all servers, networks, Wi-Fi, storage systems, virtualization, data centers, and cloud services.
• Ensure reliable connectivity across all plants and office environments.
• Lead hardware lifecycle programs for workstations, laptops, printers, plant-floor PCs, and mobile devices.
• Oversee telecom systems, vendor relationships, internet connections, and remote access.
• Maintain a strong cyber posture.
• Manage firewalls, endpoint protection, patching, MFA, vulnerability remediation, and access controls.
• Lead cybersecurity policy development and compliance efforts.
• Oversee disaster recovery (DR), backups, and business continuity planning.
• Ensure effective operation of help desk services, ticket management, and end-user escalation.
• Develop service level expectations, knowledge bases, and support standards.
• Personally assist with troubleshooting when needed.
• Serve as functional IS owner of the ERP system and lead preparation for the upcoming ERP upgrade.
• Partner with business functions to gather requirements and improve workflows.
• Oversee training for new and existing Microsoft Office products to enhance file management, communication and utilization of product efficiency software across the organization.
• Manage integration with plant systems, finance, scheduling, member services, procurement, and logistics.
• Oversee key enterprise applications such as HRIS, maintenance systems, quality systems, procurement tools, and reporting platforms.
• Ensure systems are stable, supported, and aligned with business processes.
• Evaluate new applications and develop long-term systems roadmaps.
• Supervise the Software Developer to deliver internal tools, dashboards, reports, and data automation solutions.
• Prioritize application enhancements, bug fixes, and integration projects.
• Ensure development best practices, documentation, and testing standards.
• Coordinate with the OT/PLC leader to ensure secure data flows and configurations, proper separation of OT and IT environments, and uptime/reliability expectations.
• Support higher-level systems integration between ERP and OT.
• Support the CFO in developing IT/IS budgets and multi-year investment plans.
• Maintain inventories of hardware, software licenses, warranties, and service contracts.
• Establish IT and IS policies, procedures, and standard operating practices.
• Ensure compliance with cooperative, regulatory, and industry expectations.
Requirements:
• Bachelor’s degree in IT, Information Systems, Computer Science, or a related field.
• 7+ years of IT experience, including leadership or working-manager responsibilities.
• Hands-on experience in networking, servers, cybersecurity, and system administration.
• Experience with ERP systems and enterprise applications (manufacturing experience strongly preferred).
• Prior oversight of software development or system integrations.
• Strong understanding of cybersecurity principles and frameworks.
• Ability to collaborate across plant operations, supply chain, member services, and finance.
• Ability to provide hands-on, service-oriented and technical leadership.
• Excellent communicator and partner to operations.
• Strong project leadership and organizational skills.
• Committed to cooperative values and long-term stability.
Preferred Qualifications:
• Food or dairy processing or industrial manufacturing.
• Experience with ERP upgrades or multi-system integrations.
• Exposure to OT/IT separation best practices.
• Working with cooperatives or member-owned organizations.
Physical and Mental Demands:
• Follow written and verbal instructions accurately.
• Maintain attention to detail and accuracy in documentation and data entry.
• Communicate clearly and professionally via email, phone, and in-person.
• Prioritize and manage multiple administrative tasks and deadlines.
• Exercise sound judgment and discretion when handling confidential information.
• Work independently and collaboratively with cross-functional teams.
• Adapt to changing priorities, schedules, and business needs.
• Understand and apply policies, procedures, and regulatory standards.
• Sit for extended periods (up to 8 hours per day) at a desk or workstation.
• Use hands and fingers to operate a computer keyboard, mouse, and office equipment.
• Occasionally lift and/or move objects up to 25 pounds (e.g., files, office supplies).
• Perform repetitive motions such as typing and data entry.
• Maintain visual acuity to read documents and computer screens.
• Navigate office spaces and attend meetings in various facility locations.
Work Environment:
• Work is performed in a standard office environment within a dairy manufacturing facility.
• May require occasional visits to production or lab areas for meetings or coordination.
• Standard business hours with occasional extended hours during peak periods.
The projected salary range for this position is $150,000 to $160,000.
ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.