Job Title: Sr. Business Systems Analyst
Job Type: Contract
Job Location: Hybrid
Overview
The Sr. Business Systems Analyst works with business partners and end users throughout the organization to understand and document customer requirements and assist with project implementation and testing. These requirements are documented in a way that is understandable to the business with the necessary level of detail and clarity for IT. The Sr. Business Systems Analyst provides analytical guidance to the project team throughout the project lifecycle. Data analysis, understanding of technology, and assisting with the translation of business requirements into system requirements are important to this role.
The Sr. Business Systems Analyst will use their comprehensive knowledge of the health care industry, business processes, data repositories, and IT systems to resolve issues, automate and improve business processes, and assist with the implementation of IT solutions along with testing.
The ideal candidate has at least 5 years of business, systems, data analysis, and testing experience. In this role, they will be a leader in defining scope, high-level process flows, and business context for several projects of various sizes. They will be asked to define user stories and elicit high-level and detailed requirements from business stakeholders. Some professional exposure to the health insurance payer space is required.
Responsibilities:
• Work with business stakeholders and partners to help identify and understand their requirements within the scope of a project
• Gain alignment by asking effective questions, gathering the right individuals for elicitation, conducting productive facilitation, negotiating compromises, and establishing relationships
• Generate and build complete user stories and/or deep functional and technical requirements that are sufficient to capture the essence of what is being asked, why it is important, and who benefits from the effort
• Ensure that requirements clarify the business purpose and definition of done and are accessible and understandable to any team member or stakeholder
• Engage with the product team towards defining a solution that addresses the requirements in a way that will yield desired business value
• Produce artifacts that may include feature definitions, user stories, flow-charts, swim-lanes, SIPOCs, and feasibility studies
• Assist with data analysis in support of issue resolution or solution options on highly complex projects
• Perform data analysis, including basic SQL knowledge to do data profiling
• Work with the Scrum Master to keep the team and business stakeholders on track for meeting commitments
• Drive decision making, compromise, and agreement by identifying deliverables that provide value
• Define acceptance criteria to ensure that team deliverables yield customer value
• Clarify the approach for gathering requirements and managing issues and risks
• Work with technical teams to identify solution options that best meet business need
• Provide appropriate, timely, and polished communication
• Handle escalation when required and resolve conflict if needed
• Gain approval of business requirements and work with business segment leads, operations team members, and IT team members for successful implementation
• Explore ideas, assess current business processes to identify improvement opportunities, conduct gap analysis, and help develop business cases
• Partner with the technical team to outline solutions, provide estimates, and identify risks
• Support creation of test plans/scenarios, post-implementation support requirements, and lessons learned
• Use industry-defined techniques and best practices to support elicitation and definition of requirements
• Assist peers to define and develop practice improvements and apply them to the delivery process
• Provide guidance and support to junior BSAs
Requirements:
• Bachelor’s Degree in Business, Healthcare Administration, Information Systems, or equivalent work experience
• 5 years of experience required
• Health insurance experience specific to payer, sales, and broker
• Ability to conduct focused interviews, identify business process improvement opportunities, document and prioritize requirements, manage scope, focus on business value, and provide supporting visual documentation
• Industry knowledge of tools, techniques, and best practices for performing data analysis, business process flows, and supporting documentation
• Strong written/verbal communication and organizational skills
• Ability to partner effectively with various levels of management and gain cross-functional support
• Experience working on an SAFe/Agile scrum team
• Tech savvy, with the ability to run SQL queries
• Strong testing experience
Preferred Qualifications:
• Salesforce experience
• Scrum Certification
• Formal Agile Training
The projected hourly range for this position is $55 to $70.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.