Systems Engineer

Job Title: Systems Engineer
Job Type: Full-Time
Job Location: On-site

Overview

Seeking a Systems Engineer with strong technical troubleshooting, implementation, communication, and customer-service skills. This person will support clients as part of a high-touch service delivery team and will help design, implement, manage, and support client networks, systems, cloud environments, and critical infrastructure.

The ideal candidate is a well-rounded MSP engineer with strong experience across Microsoft 365, Azure, servers, virtualization, networking, firewalls, security, backup, and systems management. This is not intended to be a narrow network-only or server-only role. The Systems Engineer is expected to handle escalations, contribute to projects, support implementation work, mentor lower-tier resources, and communicate professionally with non-technical clients.

The Systems Engineer is also expected to use AI-driven tools, including Thread and internal AI platforms, to improve documentation, streamline troubleshooting, identify automation opportunities, and improve overall service delivery.

Responsibilities:
• Support clients as part of a high-touch managed services team
• Design, implement, manage, and service client networks and critical systems
• Support client environments with a cloud-first mindset
• Resolve escalated issues from Tier II support
• Provide technical mentorship to other team members
• Support project, implementation, and design work
• Troubleshoot and resolve issues across systems, networks, cloud platforms, and security tools
• Support and administer Microsoft Azure environments
• Support Hyper-V and server virtualization environments
• Support Microsoft 365, Office 365, Intune, Conditional Access, and compliance policies
• Support Microsoft Server environments, including Windows Server 2012, 2016, 2019, and later versions where applicable
• Administer Active Directory, Group Policy, identity, and security configurations
• Support TCP/IP networking, routing, switching, VPN, firewall, and connectivity issues
• Support backup and disaster recovery solutions
• Support Cisco ASA, Meraki firewalls, VPNs, and security solutions
• Use systems management and monitoring tools
• Use AI-based productivity and engineering tools, including Thread, to assist with ticket review, documentation, troubleshooting, scripting support, diagnostics, standard operating procedures, research, and technical process documentation
• Write, organize, and maintain clear documentation
• Follow company policies, procedures, and service protocols
• Maintain strong client service and professional communication

Requirements:
• Minimum of 5 years of paid experience in a Systems Engineer, MSP Engineer, Infrastructure Engineer, Escalation Engineer, or similar role
• Strong Microsoft 365 / Office 365 experience
• Strong Azure or cloud infrastructure experience
• Experience with Windows Server, Active Directory, Group Policy, and identity/security administration
• Experience with virtualization, preferably Hyper-V
• Networking fundamentals, including TCP/IP, VPNs, firewalls, and network troubleshooting
• Experience with backup and disaster recovery tools
• Ability to resolve escalated support issues
• Ability to contribute to projects and implementation work
• Strong written and verbal communication skills
• Ability to explain technical solutions to non-technical clients
• Strong documentation skills
• Resourceful, responsive, and detail-oriented
• Excellent customer-service mindset and “can do” attitude
• Team player with a positive, professional approach
• Reliable transportation
• Ability to pass a background check
• Comfortable adopting and using AI-powered tools as part of daily workflow

Preferred Qualifications:
• MSP experience
• ConnectWise experience
• Datto experience
• Cisco, Meraki, VMware, Dell, Microsoft, or related certifications
• Azure, AWS, or broader cloud platform experience
• Microsoft Intune, Conditional Access, and compliance policy experience
• Security-focused infrastructure experience
• Experience in project implementation, professional services, or client infrastructure upgrades
• Bachelor’s degree in a related discipline or equivalent experience

The projected salary range for this position is $110,000 to $120,000.
 
ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.