Technology Sales Enablement Manager

Job Title: Technology Sales Enablement Manager
Job Type: Direct Hire
Job Location: Hybrid

Job Summary:

This role will support the team with technology platform introductions, capabilities, demonstrations, and customer requirements through successful onboarding and transition to ongoing support.

Job Description:

• Partner with Sales to support presales discovery, solution positioning, and requirement validation. 
• Act as a SME and liaison between customers and internal teams (Sales, Product, Support). 
• Lead product demonstrations tailored to customer use cases, workflows, and business objectives 
• Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation. 
• Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure. 
• Train users as required (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training. 
• Identify adoption risks early and proactively address them interdepartmentally. 
• Capture and communicate customer feedback to inform product roadmap and enhancements. 
• Contribute to the development of sales support materials, demo assets, and client best practices. 
• Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions. 
• Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks. 
• Client onboarding responsibilities as assigned including: 
• Manage migration efforts, ensuring minimal disruption to customer operations. 
• Post sale onboarding experience, acting as the customer’s primary point of contact. 
• Ensure onboarding milestones are met and documented prior to support handoff. 
• Coordinate onboarding activities including configuration, data migration, integration planning, and enablement. 
• Guide customers through change management. 
• Other duties as needed 

Supervisory Responsibilities:

• None

Minimum Qualifications of Position:

• Bachelor's degree or high school diploma/GED + 4 years of work experience 
• 7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment. 
• Proven success supporting customers across the presale to post sale lifecycle. 
• Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or midmarket customers. 

Preferred Qualifications of Position:

• 8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment. 
• Experience in the print, fulfillment and/or manufacturing industry 

Knowledge and Skills:

• Strong presentation and training skills creation and delivery experience 
• Ability to understand customer needs and articulate how the technology meets those needs
• Ability to adapt to product changes / change management 
• Willingness to learn and stay updated on new client feature developments
• Strong interpersonal skills for building and maintaining relationships with customers and internal teams
• Analytical thinking and troubleshooting skills
• Ability to work collaboratively with sales teams, product managers, and other departments
• Team player with a willingness to share knowledge and support colleagues
• Ability to effectively communicate and drive results with customers

Working Conditions and Physical Requirements:

• Occasional walking
• Manual dexterity for repetitive work 
• Frequent sitting for prolonged periods of time 
• Travel: 5%
• Chemicals: N/A
• Ability to lift, push and pull: N/A